ГОСТ Р 52614.4—2016
Библиография
Quality management systems — Requirements
11]
ISO 9001:2008
|2J
ISO 9004:2009
13]
ISO 10001
И]
ISO 10002
15]
ISO 10003
(6)
ISO 10004
17]
ISO 10005
[8]
ISO 10006
[9]
ISO 10015
[10]ISO 14001:2004
111]
ISO 19011
[12]ISO 26000:2010
[13]IWA 1:2005
[14]
IWA 2:2007
Managing for the sustained success of an organization — A quality management ap
proach
Quality management — Customer satisfaction — Guidelines for codes of conduct for
organizations
Quality management — Customer satisfaction — Guidelines for complaints handling
in organizations
Quality management — Customer satisfaction — Guidelines for dispute resolution ex
ternal to organizations
Quality management — Customer satisfaction — Guidelines for monitoring and mea
suring
Quality management systems — Guidelines for quaSty plans
Quality management systems — Guidelines for quality management in projects
Quality management — Guidelines for training
Environmental management systems — Requirements with guidance for use
Guidelines for auditing management systems
Guidance on social responsibility
Quality management systems — Guidelines for performance improvements in health
service organizations
Quality management systems — Guidelines for the application of ISO 9001:2000 in
education
(15JISOiTC176/SC2/N525R2. ISO 9000 Introduction and support package: Guidance on the documentation require
ments of ISO 9001:2008
(16]ISO/TC176/SC2/N544R3. ISO 9000 Introduction and support package: Guidance on the concept and use of the
process approach for management systems
(17]ISOiTC176/SC 2/N 630R3. Guidance on «outsourced processes»
(18] ISOiTC176.’SC 1/N400. ISO 9000 Introduction and support package: Guidance on some of the frequently used
words found in the ISO 9000 family of standards
(19]ISO 9001:2000 — What does it mean in the supply chain? ISO. 2005
(20]United Nations Agenda 21 for Sustainable Development — Rio de Janeiro. 1992
(21] CGSB 184.1 (Canada). Guidelines for implementing ISO 9000 Quality management systems in public sector orga
nizations
(22]I RAM 30300 (Argentina). Guidelines for interpretation of the ISO 9001:2000 in municipalities
(23] OAS/RIAD OAS/Ser.K/XXXVII.2 REDMU-ll/doc.5/03 25 08 2003: Design of Parameters. Frames of Reference.
Proposed Methodologies and Common Strategies to Promote Processes of Decentralization. Local Government,
and Citizen Participation
(24]INAFED 2002 (Mexico). Special Program for an Authentic Federalism 2002—2006
(25]UK Office of the Deputy Prime Minister. «Securing Better Outcomes — developing a new performance framework»
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