ГОСТ Р ИСО 9241-154—2015
Библиография
[11ANS1/HFES 200.4,Human Factors EngineeringofSoftware User Interfaces— Part 4: Interactive Voice Response
(IVR) and Telephony
[2]ISO 9241-920:2009. Ergonomics of human-system interaction — Part 920: Guidance on tactile and haptic
interactions
[3] Baber C., & Noyes J.M.eds. Interactive speech technology: Human factors issues in the application of speech input/
output to computers. Taylor & Francis. Bristol. PA. 1993
[4] Balentine B.. Morgan D.P. (2001). (2ND Ed.). How to build a speech recognition application. San Ramon. CA: En
terprise Integration Group, Inc.
[5[ Bemsen N.O., Dybkjaer H., Dybkjaer L. Designing interactive speech systems: From first ideas to user testing.
Springer Verlag. New York. 1998
[6]Cohen M.H., Giangola J.P.. Balogh J. Voice user interface design. Addison Wesley. Boston. 2004
[7] Commarford P.M., Lewis J .R.. Smither J A . Gentzler D. A comparison of broad versus deep auditory menu
structures. Hum. Factors. 2008. 50 pp. 70—89
[8[ Cowan N. The magical number 4 in short-term memory: A reconsideration of mental storage capacity. Behav. Brain
Sci 2001.24 pp. 87—185
[9] Deffner G.P.. Melder K. (1990). User acceptance and preference for advanced voice services features and dialogue
styles. Proceedings of the Human Factors Society 34th Annual Meeting (pp. 194—197). Santa Monica. CA: Human
Factors Society
[10] ETSI ES 202-076Generic spoken command vocabulary for ICT devices and services
v.2.1.1:2009-08
[11] Fay D. (1993). Interfaces to automated telephone services: Do users prefer touchtone or automatic speech
recognition? In Proceedings of the 14th International Symposium on Human Factors in Telecommunications (pp.
339—349). Darmstadt. Germany: R.v. Decker’s Verlag
[12] Frankish C.. & Noyes J. Sources of human error in data entry tasks using speech input. Hum. Factors. 1990. 32 (6)
pp. 697—716
[13] Gardner-Bonneau D J., & В lanchard H.E.eds. Human factors and voice interactive systems. Springer. Boston. 2008
[14] Harris R.A. Voice interaction design. Morgan Kaufmann. Amsterdam. 2005
[15] Kortum P.ed. HCI beyond the GUI: Design for haptic, speech, olfactory, and other non-traditional interfaces. Morgan
Kaufmann. Amsterdam. 2008
[16] Halstead-Nussloch R. (1989). The design of phone-based interfaces for consumers. Proceedings of CHI-89: Human
Factors in Computing Systems (pp. 347—352). New York: ACM
[17] Han S.H.. Williges B.H., Williges R.C. (1991). Quantitative guidelines for telephone information systems. Proceed
ings of the Human Factors Society 35th Annual Meeting (pp. 225—229). Santa Monica. CA: Human Factors Society
[18] Jones D .. Hapeshi К .. Frankish C. Design guidelines for speech recognition interfaces. AppJ. Ergon. 1989, 20 (1)
pp.
47—52
[19] Knott B.A., Bushey R.. Martin J.M. (2004). Natural language prompts for an automated call router: Examples in
crease the clarity of user responses. Proceedings of the Human Factors and Ergonomics Society 48th Annual Meet ing
(pp. 736—739). Santa Monica. CA: Human Factors and Ergonomics Society
[20] McCauley M.E.Human factors in voice technology. In: Human factors review. (Muckier FAed.). Human Factors
Society. Santa Monica. CA. 1984. pp. 131—66.
[21] Maries
M.A.,
& Englebeck G.Designing voice menu applications for telephones. In: Handbook of human-computer in
teraction. (HelanderM.G.. LandauerT.K.. Prabhu P.eds.). Elsevier. New York. Second Edition. 1998. pp. 1085—102.
[22] Martin M.M., Williges B.H., Williges R.C. (1990). Improving the design of telephone-based systems. Proceedings of
the Human Factors Society 34thAnnual Meeting (pp. 198—202). Santa Monica. CA: Human Factors Society
32