ГОСТ Р ИСО 10003—2009
Библиография
[1] ISO 9001
(2] ISO 9004:2000
[5] ISO 10015
(6] ISO/IEC Guide 37
Quality management systems — Requirements
Quality management systems — Guidelines forperformance improvements
[3] ISO 10001Quality management — Customer satisfaction — Guidelines for codes of conduct for
organizations
(4] ISO 10002:2004
Quality management — Customer satisfaction — Guidelines for complaints handling in
organizations
Quality management — Guidelines for training
Instructions for use of products of consumer interest
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