ГОСТ Р 57189—2016
Библиография
[1JISO 9004 Managing for the sustained success of an organization — A quality management approach
[2] ISO 10001 Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
[3] ISO 10002Quality management — Customer satisfaction — Guidelines forcomplaints handlinginorganizations
[4] ISO 10003 Quality management — Customer satisfaction — Guidelines for dispute resolution external to
organizations
[5]ISO 10004 Quality management — Customer satisfaction — Guidelines for momtonng and measuring
[6]ISO 10005 Quality management systems — Guidelines for quality plans
[7]ISO 10006 Quality management systems — Guidelines for quality management In projects
[8]ISO 10007 Quality management systems — Guidelines for configuration management
[9] ISO 10008 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic
commerce transactions
[10] ISO 10012 Measurement management systems — Requirements for measurement processes and measuring
equipment
[11]ISO/TR 10013 Guidelines for quality management system documentation
[12]ISO 10014. Quality management — Guidelines for realizing financial and economic benefits
[13]ISO 10015 Quality management — Guidelines for training
[14]ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000
[15]ISO 10018 Quality management — Guidelines on people involvement and competence
[16]ISO 10019 Guidelines for the selection of quality management system consultants and use of their services
[17]ISO 14001 Environmental management systems — Requirements with guidance for use
[18]ISO 19011 Guidelines for auditing management systems
[19]ISO 31000 Risk management — Principles and guidelines
[20]ISO 37500 Guidance on outsourcing
[21]ISO/IEC 90003 Software engineering — Guidelines for the application of ISO 9001:2008 to computer software
[22]IEC 31010 Risk management — Risk assessment techniques
[23]IEC 60300-1. Dependability management — Part 1: Guidance for management and application
[24]IEC 61160 Design review
[25]Quality management pnnoples, ISO1
[26]Selection and use of the ISO 9000 family of standards. ISO’
[27]ISO 9001 for Small Businesses — What to do? Advice from ISO/TC 176. ISO"
[28]Integrated Use of Management System Standards. ISO
[29]
www.iso.org/tc176/sc02/publlc
[30]
www.lso.org/tc176/IS09001AuditMtgPractlcesGroup
’ Available from website:
http.i7www.iso.org
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