ГОСТ Р 54732―2011
25
Библиография
[1] ISO 9001:2008
[2] ISO 9004:2009
[3] ISO 10001:2007
[4] ISO 10002:2004
[5] ISO 10003:2007
[6] ISO/TR 10017:2003
[7] ISO/TR 13425:2006
Quality management systems — Requirements
Managing for the sustained success of an organization — A quality management approach
Quality management — Customer satisfaction — Guidelines for codes of conduct for
organizations
Quality management — Customer satisfaction — Guidelines for complaints handling in
organizations
Quality management — Customer satisfaction — Guidelines for dispute resolution external to
organizations
Guidance on statistical techniques for ISO 9001:2000
Guidelines for the selection of statistical methods in standardization and specifi cation