ГОСТ РИСО 9004—2010
Библиография
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ISO 9001:2008Quality management systems — Requirements
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ISO 10001Quality management — Customer satisfaction — Guidelines for codes of conduct for
organizations
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ISO 10002Quality management — Customer satisfaction — Guidelines for complaints handling in
organizations
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ISO 10003 Quality management — Customer satisfaction — Guidelines for dispute resolution external to
organizations
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ISO/TS 10004Quality management — Customer satisfaction — Guidelines for monitoring and measuring1>
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ISO 10005Quality management systems — Guidelines for quality plans
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ISO 10006Quality management systems — Guidelines for quality management in projects
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ISO 10007Quality management systems — Guidelines for configuration management
[9]
ISO 10012Measurement management systems — Requirements for measurement processes and
measuring equipment
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ISO/TR 10013Guidelines for quality management system documentation
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ISO 10014Quality management — Guidelines for realizing financial and economic benefits
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ISO 10015Quality management — Guidelines for training
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ISO/TR 10017Guidance on statistical techniques for ISO 9001:2000
[14]ISO 10019Guidelines for the selection of quality management system consultants and use of their services
[15]ISO 14001Environmental management systems — Requirements with guidance for use
[16]ISO 14040Environmental management — Life cycle assessment — Principles and framework
[17]
ISO 14044Environmental management — Life cycle assessment — Requirements and guidelines
[18]ISO/TR 14047Environmental management — Life cycle impact assessment — Examples of application of
ISO 1404221
[19]ISO/TS 14048Environmental management — Life cycle assessment — Data documentation format
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ISO/TR 14049 Environmental management — Life cycle assessment — Examples of application of ISO 14041
to goal and scope definition and inventory analysis2*
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ISO/TR 14062 Environmental management — Integrating environmental aspects into product design and
development
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ISO 19011Guidelines for quality and/or environmental management systems auditing
[23]ISO 26000Guidance on social responsibility1;
[24]ISO/IEC 27000Information technology — Security techniques — Information security management systems —
Overview and vocabulary
[25]ISO/IEC 27001 Information technology — Security techniques — Information secunty management
systems — Requirements
[26]ISO 31000Risk management — Principles and guidelines
[27]ISO/IEC 90003Software engineering — Guidelines for the application of ISO 9001:2000 to computer software
[28]IEC 60300-1Dependability management — Part 1: Dependability management systems
[29]IEC 61160Design review
[30]OHSAS 18001Occupational health and safety management systems — Requirements
[31]
OHSAS 18002Occupational health and safety management systems — Guidelines for the implementation of
OHSAS 18001
[32] Quality management principles31, ISO, 2001
[33] ISO 9000 — Selection and use3’. ISO. 2008
[34]Guidance on the Concept and Use of the Process Approach for management systems4*, ISO. 2008
[35]ISO 9001 for Small Businesses — What to do: Advice from ISO/ТС 176w.ISO. 2002
[36]The integrated use of management system standards, ISO, 2008
[37]ISO Management Systems6’
[38] Reference web sites:
http://www.iso.org
http/Avww. tc176.org
http://www.iso.org/tc176/sc2
http://www.iso.org/td
76/IS09001AuditingPracticesGroup
11На стадии разработки.
21Стандарты ИСО 14041:1998 иИСО 14042:2000 заменены стандартами ИСО 14040:2006 и ИСО 14044:2006.
31Доступна на сайте
http://www.iso.org
или
http://ww>v.iso.orqi’tc176/sc2.
41Доступна на сайте:
http://ww4v.iso.org/tc176/sc2.
51Подлежит доработке для приведения в соответствие с ИСО 9001:2008.
61 Журнал выходит раз в два месяца, дает всесторонний обзор международных событий, связанных со
стандартами ИСО на системы менеджмента, включая их внедрение различными организациями по всему миру.
Доступен в центральном секретариате ИСО
(sales@iso.org)
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