ГОСТ Р ИСО 10018—2014
Библиография
11] ISO 9001
[2] ISO 9004
[3] IS0 10001
[4] IS 010002
[5] IS0 10003
[6] IS 010004
[7] IS 010015
[8] ISQ’TR 10017
[9] IS 019011
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]
Quality management systems — Requirements
Managing tor the sustained success ol an organization — A quality management approach
Quality management — Customer satisfaction — Guidelines (or codes ol conduct for
organizations
Quality management — Customer satisfaction — Guidelines for complaints handling in
organizations
Quality management — Customer satisfaction — Guidelines for dispute resolution external to
organizations
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Quality management — Guidelines for training
Guidance on statistical techniques for ISO 9001:2000
Guidelines for auditing management systems
Quality management principles, ISO. 2001)’
’ Доступен на http:i
Vwww.iso.org
.
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