ГОСТ РИСО 10001— 2009
Библиография
[1] ISO 9001
[2] ISO 9004:2000
[41 ISO 10003:2004
[5] ISO/IEC Guide 37
Quality management systems — Requirements
Quality management systems — Guidelines (or performance Improvements
[3] ISO 10002:2004Quality management — Customer satisfaction — Guidelines (or complaints handling In
organizations
Quality management — Customer satisfaction — Guidelines (or dispute resolution external to
organizations
Instructions (or use of products of consumer interest
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