ГОСТ Р 57392—2017
Библиография
[I] ISO/IEC 20000-1:2011. Information technology — Service management — Part 1: Service management system
requirements
[2J ISO/IEC 20000-2:2012. Infor matron technology — Service management — Part 2: Guidance on the application of
service management systems
(3] ISO/IEC 20000-3:2012. Information technology — Service management — Part 3: Guidance on scope definition and
applicability of ISO/IEC 20000-1
(4]ISO/IEC TR 20000-4:2010. Information technology — Service management — Part 4: Process reference model
(5] ISO/IEC TR 20000-5:2013. Information technology — Service management — Part 5: Exemplar implementation plan
for ISO/IEC 20000-1
(6] ISO/IEC TR 20000-9:2015. Information technology — Service management — Part 9: Guidance on the application
of ISO/IEC 20000-1 to cloud services
(7]ISO 9000:2005’\ Quality management systems — Fundamentals and vocabulary
[8jISO 9001:2008. Quality management systems — Requirements
(9]ISO 10007:2003. Quality management systems — Guidelines for configuration management
[10J ISO/IEC TS 15504-8:2012. Information technology — Process assessment — Part 8: An exemplar process
assessment model for IT service management
[II) ISO/IEC 19770-1:2012, Information technology — Software asset management — Part 1: Processes and tiered
assessment of conformance
[12] ISO/IEC 12207:2008. Systems and software engineering — Software life cyde processes
[13] ISO 22301:2012. Societal security — Business continuity management systems — Requirements
[14] ISO/IEC/IEEE 24765:2010. Systems and software engineering — Vocabulary
[15] ISO/IEC 27000:20092). Information technology — Security techniques — Information security management systems
— Overview and vocabulary
[16] ISO/IEC 27000:2014, Information technology — Security techniques — Information security management systems
— Overview and vocabulary
[17] ISO/IEC 27001:2013. Information technology — Security techniques — Information security management systems
— Requirements
[18] ISO/IEC 27013:2015. Information technology — Security techniques — Guideline on the integrated implementation
of ISO/IEC 20000-1 and ISO/IEC 27001
[19] ISO/IEC 27031:2011. Information technology — Security techniques — Guidelines for information and communica
tion technology readiness for business continuity
[20] ISO 31000:2009. Risk management — Principles and guidelines
[21] ISO/IEC 38500:2015. Information technology — Governance of ITfor the organization
[22] ISO/IEC TS 38501:2015. Information technology — Governance of IT — Implementation guide
[23] ISO/IEC TR 38502:2014. Information technology — Governance of IT— Framework and model
[24] ISO/IEC TR 90006:2013. Information technology — Guidelines for the application of ISO 9001:2008 to IT service
management and its integration with ISO/IEC 20000-1:2011
’I Заменен на ИСО 9000:2015.
2)Заменен на ИСО/МЭК 27000:2014.
23