ГОСТ Р 56853—2016
Библиография
(1J ISO/TR 10013
[2] ISO 10015
[3J ISO 10018
(4) ISO 19011:2011
(5) ISO 9000
(6) ISO 9001
17) ISO 9004
[8] ISO 10005
{11) ISO 10003
{12) ISO 10004
{13) ISO 10012
{14) ISO 10014
{15) ISO/TR 10017
{16) ISO 9001
{17) ISO 19011
{18) ISO TC 176/SC2
Guidelines for quality management system documentation
Quality management — Guidelines for training
Quality management — Guidelines on people Involvement and competence
Guidelines for auditing management systems
Quality management systems — Fundamentals and vocabulary
Quality management systems — Requirements
Managing for the sustained success of an organization — A quality management approach
Quality management systems — Guidelines for quality plans
(9) ISO 10002Quality management— Customer satisfaction — Guidelines for complaints handling in
organizations
|10] ISO 10001Quality management — Customer satisfaction — Guidelines for codes of conduct for
organizations
Quality management — Customer satisfaction — GuideUnes for dispute resolution external to
organizations
Quality management — Customer satisfaction — Guidelines for monitonng and measuring
Measurement management systems — Requirements for measurement processes and
measuring equipment
Quality management — Guidelines for realizing financial and economic benefits
Guidance on statistical techniques for ISO 9001:2000
Auditing Practices Group:
www.iso.oro/1c1 76/ISQ9001 AuditinoPracbcesGrouo
Auditing Management Systems: www-iso.oroi490H auditing
Home Page: ISO TC/176/SC2
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