ГОСТ РИСО 10075—2011
Библиография
(1J ISO 9001:2008 Quality management systems — Requirements (ИСО 9001:2008 Системы менеджмента качест
ва — Требования)
(2) Donovan, N.. Brown. J. and Bellulo, L.. Satisfaction with publicservices — A discussion paper. Strategy Unit. Cabinet
Office. London. November 2001 (<http7
/www.strategy.gov.uk/downloads/fites/satisfactlon.pdf>
)
13] Great Britain. Data Protection Act 1998 (DPA). London: The Stationery Office
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